PRIVACY POLICY

We, Synergetix AI Solutions Private Limited ("We", "Us", "Our", "Company"), respect the privacy of everyone who visits this website, uses the desktop application, and/or uses our mobile applications (collectively referred to as the "Restomate Platforms"). The Company has created the Restomate Platforms and licensed their use as part of its business operations. Services are rendered by the Company through the Restomate Platforms.

We are highly committed to protecting your data and information while providing services to all users of the Restomate Platforms. This Privacy Policy ("Policy") outlines how we collect, process, store, and use your personal data. We recommend reading this Policy to understand our approach to handling your personal information.

This Policy forms part of the Terms of Services and any additional Terms of Use issued by the Company for using the Restomate Platforms. It complies with applicable laws and regulations, including but not limited to the Information Technology Act, 2000, and the European Union General Data Protection Regulation ("GDPR").

By submitting your personal information to us and agreeing to this Privacy Policy, you (or anyone accessing and using the Restomate Platforms, referred to as "You", "Your", or "User") consent to our collection, use, and disclosure of personal information in accordance with this Policy. If you do not wish to provide personal information, you will not be entitled to use the Restomate Platforms or avail of any services provided through them ("Services"). This Privacy Policy is subject to our general Terms of Services provided at the time of signing up ("Terms").

Personal Information

We collect only the personal data necessary for legal or business obligations. In some cases, the provision of personal data may be required by law (e.g., tax regulations), as part of contractual negotiations, or for service provision. Non-provision of personal data may prevent service delivery.

Personal Information includes but is not limited to:

• Name/Company Name
• Email Address
• Phone Number
• Address
• Billing Information for using our Services
• Information provided during customer surveys, reviews, or comments
• Sensitive personal data as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, such as passwords, financial data, gender identity, etc.
• Usage data related to interactions with the Restomate Platforms

When you visit or use the Restomate Platforms, we may also collect non-personal information, including:

• Device type used for accessing Services
• IP address
• Browser type and language
• Date and time of access
• Usage patterns and access logs

Cookies and Tracking Technologies

We use temporary and permanent cookies to secure and enhance your experience on the Restomate Platforms. These cookies store preferences and track usage trends. Collected data may include:

• Web requests
• Internet Protocol (IP) address
• Browser type and language
• Date and time of requests
• Authentication and session data

When you download or use the Restomate Platforms on a mobile device, we may collect location data and device-specific information, including unique device identifiers. This data helps us optimize service delivery. Mobile analytics software may track app functionality, usage frequency, performance data, and event occurrences within the Restomate Platforms.

Communication and Data Retention

When you send emails or communicate with us, we may retain those messages to process inquiries, respond to requests, and improve our services. Additionally, we automatically gather certain information and store it in log files, including:

• IP addresses
• Browser type
• Internet service provider (ISP)
• Referring/exit pages
• Operating system
• Date/time stamps
• Clickstream data

Withdrawing Consent

Where processing is based on your consent, you may withdraw it at any time without suffering any detriment. Withdrawing consent will not affect the lawfulness of processing before withdrawal.

To withdraw your consent, please contact our Data Protection Officer. Details are provided within this Privacy Policy.

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This Privacy Policy is subject to periodic updates. Please review it regularly for any changes. Your continued use of the Restomate Platforms constitutes acceptance of the updated Policy.